Conta Bloqueada!!!!

Fui uma altura à minha moneybokers e tinha la isto:

Your account is locked for outgoing transfers and credit/debit card payments therefore we cannot complete this transaction.

To unlock your account, you must provide us with scanned copies of the following documents:

* Your valid official identification document such as your international passport, national identity card or driving licence;

* Proof of address such as recent utility bill or bank statement;

Please send them via email to: security@moneybookers.com

e mandei os documentos, passados 17 dias ainda nao obtive resposta?!?!?!

ja aconteceu o mesmo a alguem???? é nornal???