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I am Clare, how may I assist you?
Your Issue ID for this chat is LTK146053140848X
Pedro: hi
Pedro: good morning
Clare: Hi, I will be glad to assist you. May I please have your concern?
Pedro: my concern is about promotions
Clare: I'd be happy to help you.
Pedro: throught the link where i got registered
Clare: May I have your username please?
Pedro: trough*
Pedro: pedrovki
Clare: Thank you.
Pedro: i've read 2 promotions available...one that , if i deposit 30€ and loose i'll get plus 30€
Clare: Yes, that is correct.
Pedro: and another one that if i deposit 370€ i'll get 111€ of bonus
Clare: That is also correct.
Pedro: so, my doubt is, can i deposit 30€ first and apply for the 1st promo and then deposit 370€ for the second ?
Clare: You may apply for both bonuses but ensure you apply for the 30% bonus first.
Pedro: ok. so i deposit 30€.... and then for the second promo i have to deposit 370€ ....or does it count with the first 30€ that i deposited
Clare: Once you have that credited to your account, you may bet up to 30 EUR and apply for the other bonus.
Clare: You may deposit either amount to claim for the 30% bonus.
Clare: Please make sure you apply for the deposit bonus first thoguh.
Pedro: for the second do i have to deposit 370 or 340 ?
Pedro: because as i deposited 30 first...
Clare: You may deposit as much as you wish.
Clare: But you will not be accepted for the 2nd bonus if you bet before you get it.
Pedro: yes, but whats the max bonus i can get for the 30%
Clare: Is this clear?
Clare: The maximum you can get is £100.00 or the equivalent.
Pedro: 110€ ?
Clare: EUR 111.00.
Pedro: better...111€ ?
Pedro: ok
Clare: Yes.
Pedro: but my doubt is
Pedro: i want to aplly first to the 1st promo
Pedro: so i deposit 30€
Pedro: and bet
Clare: May I ask which promo you mean by the '1st promo'?
Pedro: the one that if i deposit 30€ and loose
Pedro: ill get more 30
Clare: Please do not apply for this one first.
Clare: If you do, you will not be able to claim for the deposit bonus.
Pedro: oh, ok
Pedro: so
Pedro: its better to deposit 370€
Clare: If you wish to apply for both, please apply for the free bet promotion last.
Clare: Yes, it is.
Pedro: and then earn the deposit bonus of 111€
Pedro: and only then...i deposit 30€
Clare: If you bet before you get the deposit bonus, you will not get the EUR 111.00.
Pedro: if loose ill gaind plus 30
Pedro: ok
Clare: You may deposit, for example, EUR 340. Then apply for the deposit bonus and gain EUR 111.
Clare: Then you may place a bet with the EUR 340 up to EUR 30 and if you lose you may claim for the free bet.
Clare: Do you understand this?
Pedro: but if i deposiut 340 , i will not gain 111€ of bonus
Pedro: if i deposit 340....i'll get only 102€ of bonus
Clare: You may deposit as much as you like.
Clare: That is correct.
Clare: Sir, please note I was only using an example.
Pedro: i know....but u say that the max bonus is 111€...so i want to deposit the max to obtain the max bonus
Pedro: i know.
Pedro: but i got it...
Clare: That is correct.
Pedro: 1st- deposit 370@
Pedro: 2nd- bet 30€
Pedro: 3rd- if loose plus 30€
Clare: Correct.
Pedro: ok
Pedro: what about the rollover ?
Clare: But, you must wait until the bonus is in your account before you bet EUR 30.
Clare: The rollover for the deposit bonus is 10 x.
Clare: And there is no rollover requirements for the free EUR 30 bet.
Pedro: 10x the 370€ ?
Clare: Yes, that is correct.
Pedro: for the freebet...as soon as i bet and loose...the 30€ can be withdrawned ?
Clare: Yes.
Pedro: ok
Pedro: thanks
Clare: You may do this.
Clare: Can I help with anything else?
Pedro: no
Pedro: i thinks its ok now
Pedro: think*
Pedro: thanks for the help
Clare: Please would you mind filling out a survey to help improve our customer service?
Clare: Not a problem.
atenção a esta casa.
