Boas.
Estava hoje a fazer esta casa. Perdi a primeira aposta de 25 libras. Apostei nos cavalos. Utilizei depois a freebet que me deram. Novamente nos cavalos a uma odd de 7. Por azar o cavalo ganhou. Ficando com 150 libras na william hill.
Como não estava a ver a freebet falei no live chat e ficou logo resolvido o problema.
Qual não é o meu espanto quando agora recebo este mail:
Hi Jose,
We are unfortunately writing to apologise for a free bet that has been given in error.
We regret to inform you that your country of registry does not qualify for the F25 promotion. We have removed the returns which were credited to your account as a result of the freebet which was credited to your account in error. Your account balance will be reflecting this change immediately.
We apologise for the error and any inconvenience caused. As I’m sure you’ll understand, we make every effort to maintain high levels of accuracy throughout the site at all times. Unfortunately mistakes do happen and in these instances we have set Terms and Conditions that we must follow. They can be found at this link: http://www.williamhill.com/promotions-popup/generic-f25-help-page-en/
The specific point of the free bet terms relating to this e-mail are as follows:
“This promotion is not available to residents of China, Taiwan, Romania, Poland, Slovenia, Serbia & Montenegro, Belarus, Ukraine, Latvia, Russia, Portugal, Georgia.”
Once again, may I take this opportunity to sincerely apologise for the inconvenience caused. If we, or I, can be of further assistance in any way then please get in contact and we will help in any way possible.
With Regards,
Customer Services
William Hill Online
Agora não há nada a fazer pois não? O bónus já não devia estar activo na parte da casa de apostas. Custou-me bem caro a brincadeira. O mais estúpido é que eu falei no live chat e não houve qualquer problema depois de ganhar na casa é que os problemas apareceram logo.
Agora bloquearam-me a conta nem consigo fazer login.
